Privacy Policy
Privacy Policy
Basic Policy
Aeon recognizes the importance of protecting personal information based on the philosophy of "pursuing peace, respecting humanity, and contributing to local communities, always with the customer's point of view as its core," and we understand the importance of treating individual information in a careful and secure manner. An individual's personal information reflects their uniqueness and values and must be cared for just as much as the individuals themselves. We strive to correctly and safely manage the personal information we receive from our customers and build up relationships of mutual trusts.
Initiatives to Protect Personal Information
We enforce basic policies on protecting personal information through the following measures.
- All executives and employees observe internal regulations and laws related to personal information.
- We appoint an individual to manage the protection of personal information, give them the responsibility and authority to implement and operate the protection of said personal information, and conduct training on how to manage said personal information appropriately.
- We appoint an individual to be in charge of personal information protection auditing and conduct audits regarding personal information protection.
- We will improve internal rules and operations for nonconformities.
- We require our business partners and related parties to cooperate in the protection of personal information.
- This policy is available to view at any time on our website and via company information materials.
Handling of Personal Information
- Regarding collection, use and provision, the purpose of use will be clarified at the time of collection, and the collected personal information will be used within the scope of the purpose of use only for the necessary period. In addition, when it is no longer necessary to use it, we will endeavor to delete the personal information without delay.
- When we receive a request related to the disclosure, correction, or cancellation of personal information, we will respond promptly, within a proper period of time, and within appropriate limits.
- We will implement security measures to appropriately guard against issues such as unauthorized access, losses, falsification, and leaks.
Enacted September 21, 2004
Revised April 1, 2022
AEON Co., Ltd.
Akio Yoshida, Director and Representative Executive Officer
About the handling of personal information
Aeon Co., Ltd. (hereinafter referred to as "the Company") pays the utmost care when handling personal information pertaining to customers, so that customers can purchase and use our products and services with confidence. The Company, directors and employees recognize the importance of protecting personal information and strive to maintain legal compliance and the safe handling of said information.
Handling of Customers' Personal Information
Purpose of use of personal information (We will properly acquire and use customer's personal information.)
We collect personal information such as name, address, and telephone number from customers so that they can use our services smoothly and efficiently. The purposes of using the personal information we collect are as follows. In addition, when we acquire personal information, we will notify or announce the purpose of use by an appropriate method.
- To handle orders from our customers related to products we manufacture, products we sell, and accessories for these items (In the case of products such as clothes, it may be for the purpose of tailoring the clothing item.)
- For the delivery of products purchased by customers
- To provide maintenance services for products purchased by customers
- To provide customers with procedures and services based on their insurance and product warranties, etc.
- To register customers for various membership services
- To inform customers of various commercial events or facilities such as exhibits, seminars, contests, sweepstakes, gyms, etc.
- In the case of questionnaires from customers, to achieve the purpose of the questionnaire
- When recording conversations with customers on video or photography taken at stores, the purpose is to confirm the content of conversations held or for crime prevention
- To analyze information such as customer purchase history and website browsing history and use it for marketing and sales promotion
- To process payments, we collect information about the customer's credit card, including the number and expiration date
- For the Company to issue WAON cards and other prepaid security certificates, to manage them after issuance, to check usage conditions, and to perform other related tasks.
- For the issuance, sale and other related services of financial instruments other than those listed in points 1-11 above
Usage Restrictions (Only used within the predetermined purpose of use.)
The Company will not use the acquired personal information outside the range necessary (outside the purpose of use) for achieving the purpose of use as described in section 1 above.
Transfer of Business (We will take appropriate measures in such cases as merging, etc.)
As a business, the Company may merge, sell, or acquire assets. In such cases, a customer's personal information may be shared within the scope of the purpose of use, but the Company will take necessary measures to manage said personal information, such as requiring the partner company to enter into a non-disclosure agreement.
Management of Personal Information (We will manage said information appropriately.)
Having appointed a person to be in charge of the management of said information, we make sure to comply with laws and regulations, industry guidelines and internal rules concerning personal information. Also, we treat our customers' personal information with the utmost care. In addition, we strive to keep customers' personal information accurate and up-to-date, and to appropriately manage said information to prevent its unauthorized access, loss, destruction, falsification, leakage, etc. Detailed examples of our management are listed below.
- We continuously provide in-house training regarding the protection and appropriate handling of customers' personal information.
- We conduct audits periodically to review our management system pertaining to the protection of personal information.
Providing Personal Information to a Third Party (We will not share information with a third party in an inappropriate manner.)
We do not provide customers' personal information to third parties except in the following cases.
When there is consent of the customer
We may provide your personal information to third parties based on your consent.
In addition, if the customer purchases a product or uses a service using a credit card or other payment method, the number of the credit card or other payment cards, the customer's name, and other necessary information may be shared with the credit card company or financial institution in order to settle the payment. In such cases, the customer agrees to the sharing of information by the Company as written above.When required by law
We may provide customer information to third parties in the following cases:
- When required by law
- When it is necessary to protect human life or assets and it is difficult to obtain consent from the actual individual. For example, when an item bought from us by a customer is recalled by the manufacturer, we may share the customer's contact information with the product's manufacturer.
- When it is particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the actual individual's consent
- In cases where it is necessary for a national organization, a local public entity, or a person who receives a commission to cooperate in carrying out an affair prescribed by the law but obtaining the consent of the actual individual creates a risk of hindering the fulfillment of such affairs
When entrusting the handling of personal information
When outsourcing the handling of the customer's personal information to an external company, etc., we strictly manage the provision of the customer's personal information and only share the minimum amount of required information with the external company.
When sharing with a group
We may jointly use your personal data in our group.
Personal Data Used Jointly
- Name, date of birth, gender, phone number, address, e-mail address, information about the customer's family, information about the customer's place of employment, information related to the customer's assets and liabilities, information on business needs, public information, and any other information related to the customer or information reported by the customer.
- Information on the details of individual transactions with customers, such as the types of products and services which are being traded, contract dates, transaction amounts, balances, due dates, etc.
- Information on the use of services provided by the Group, such as purchase history and website browsing history of each customer group company.
Range of Joint Usage
Domestic consolidated subsidiaries and affiliates accounted for under the equity method listed in the securities reports of AEON Co., Ltd. (However, this applies to companies that have already made public announcements pursuant to Article 27, Paragraph 5, Item 3 of the Personal Information Protection Act.)
Please see here for information on AEON Group companies.Purposes of use of joint users
Same as "1. Purpose of use of personal information".
Person responsible for the management of the personal data
Akio Yoshida, Director and Representative Executive Officer, President and CEO, AEON Co., Ltd.
Address: 1-5-1 Nakase, Mihama-ku, Chiba City, Chiba Prefecture
Joint use in point services
The Company may, as set forth below, share the held personal data with the following group companies after taking appropriate protection measures.
Personal Data Used Jointly
- Name, date of birth, gender, phone number, address, e-mail address, information about the customer's family, information about the customer's place of employment, information related to the customer's assets and liabilities, information on business needs, public information, and any other information related to the customer or information reported by the customer.
- Information on the details of individual transactions with customers, such as the types of products and services which are being traded, contract dates, transaction amounts, balances, due dates, etc.
Range of Joint Usage
We will use your information jointly with the following companies.
Joint users
AEON Retail Co., Ltd.
AEON Bank Ltd.
AEON Marketing Co., Ltd.
AEON Financial Services Co., Ltd.Purposes of use of joint users
- To provide customers with point services, various benefits, etc.
- For guidance to customers by joint users about various products, services, and mail-order services of joint users, partner companies, and member stores.
- For the planning and development of various products and services
- To analyze membership information when proposing various products and services
Person responsible for the management of the personal data
Akio Yoshida, Director and Representative Executive Officer, President and CEO, AEON Co., Ltd.
Address: 1-5-1 Nakase, Mihama-ku, Chiba City, Chiba Prefecture
Inquiries Regarding Personal Information (We will handle inquiries within the scope of the law.)
We have set up a "consultation desk for customer's personal information" and promptly make inquiries regarding disclosure, correction, deletion, and suspension of use of customer's personal information sent by customers within the scope of laws and regulations. We will respond. For example, if you have the following requests, please contact the "Customer's Personal Information Consultation Desk".
- Requests to correct mistakes in the customer's registered information.
- Requests to stop guidance from the Company received by e-mail, direct mail, mobile phone, etc.
Personal Information of Customers Under 16 Years Old (We require parental consent.)
We also take the utmost care in protecting the personal information of customers under the age of 16. Personal information of customers under the age of 16 will be provided with the consent of their parents.
Other
Jurisdiction
In the event of a dispute related to the protection of Personal Information, the Tokyo District Court shall be the court of jurisdiction in the first instance.
Customer Personal Information Consultation Counter
イオン株式会社 お客さまの個人情報に係る相談窓口（お客さまサービス部）
電話番号：043-212-6184
お問合せフォームRevisions
We may revise a part of the personal information protection policy in order to protect personal information or to respond to changes in laws and regulations and other norms. We will notify you of particularly important changes on our website or in the nearest store in an easy-to-understand manner prescribed by us.
Enacted September 21, 2004
Revised May 23, 2016
Revised April 1, 2022
About using the website
About website cookies (cookie policy)
The website operated by our company (hereinafter referred to as "our website") incorporates a technology called "cookies" in order to make it more convenient for our customers and to provide better services. increase. A "cookie" is a text file (information) stored in a customer's terminal through a web browser when the customer accesses the website, and the customer next time the customer accesses the same website. It is a technology that makes it possible to identify people. It is used for the purpose of ensuring security and providing appropriate information to customers. Customers can restrict the use of "cookies", but in that case, some services may not be available.
For information on how to stop using cookies, please refer to the help of your browser.- About using Google Analytics
Our website uses Google Analytics as a tool to analyze customer visits to improve our website.
Google Analytics Terms of Service
Google Privacy Policy - About using WOVN.io
Our website uses WOVN.io provided by Wovn Technologies, Inc. for the purpose of multilingual translation of our website.
WOVN.io Terms of Service
WOVN.io Privacy Policy
- About using Google Analytics
About website security
We adopt the SSL (Secure Socket Layer) encryption system to encrypt and communicate data on the pages where customers provide their personal information on our website, so that even in the case of a third party intercepting transmissions, there is no need to worry about the shared content being stolen. In addition, our servers use a firewall system to protect data, which in turn prevents unauthorized access. We make the management and protection of personal information shared with us by our customers a top priority so that it is not leaked to other parties.
About website content
Although our website can be accessed from countries around the world that have differing laws, the content of our website shall be in accordance with the laws of Japan. In addition, we will prohibit access from any areas where the content of our website is considered illegal.
Impact on the website when refusing to provide information
Customers can use our website without registering or providing their personal information. However, in such cases, certain services may become unavailable. Also, if you do not initially enter your ID or password, you may be asked afterward multiple times to provide this information.
Enacted April 1, 2022
Disclosure request procedure
"Request for disclosure, etc."
For "Request for Disclosure, etc.", please send it to the following address by mail with the necessary documents and fees enclosed in the invoice specified by the Company.
AEON Co., Ltd. Customer Personal Information Inquiry Desk (Customer Service Department)
Phone number: 043-212-6184
Address: 1-5-1 Nakase, Mihama-ku, Chiba City, Chiba PrefectureDocuments to be submitted when requesting disclosure, etc.
When making a "request for disclosure, etc.", please fill in all the required items on the invoice in (1) and mail it. For the invoice, please download the PDF file, print it out, and fill it out. In addition, please enclose one of the copies of the identity verification document in (2) for identity verification.
- Our prescribed invoice
Disclosure, notification of purpose of use, correction, deletion, suspension of use, and suspension of provision to third parties
"Invoice for disclosure of retained personal data, etc." - A copy of the identity verification document (one of the following)
- 1. Driver's license
- 2. Passport
- 3. (My Number) Card (front side only)
- 4. Health insurance card
- 5. Pension notebook
- 6. Alien Registration Card
- * Please fill in black for information on your registered domicile except for prefectures.
- * For Individual Number (My Number) cards, copy only the front side that does not include the Individual Number.
- Our prescribed invoice
In the case of "request for disclosure, etc." by an agent
If there is a person who makes a "request for disclosure, etc.", in addition to the document in 2. (1), one of the copies of the document certifying that you are the agent in 3. (1) below. And 3. (2) Please enclose a copy of the document certifying yourself.
- Documents proving that you are an agent
- 1. Power of attorney of the person (attached with the seal and seal certificate)
- 2. Other documents that serve as proof of authority of representation (copy of family register, certificate of residence [where relationship is stated])
- A copy of the document certifying yourself
- 1. Driver's license
- 2. Passport
- 3. (My Number) Card (front side only)
- 4. Health insurance card
- 5. Pension notebook
- 6. Alien Registration Card
- * Please fill in black for information on your registered domicile except for prefectures.
- * For Individual Number (My Number) cards, copy only the front side that does not include the Individual Number.
- Documents proving that you are an agent
Fees and payment methods for "request for disclosure, etc."
Regarding the request for disclosure of personal information and the notification of the purpose of use, the following amount will be charged for each request. Please enclose the following amount of postal fixed amount small exchange when mailing the billing documents.
Fee: 1,000 yen
How to respond to "Request for Disclosure, etc."
We will reply to the address stated on the invoice in writing (by mail) or by the method with the consent of the person.
◇ Personal information acquired in connection with "Request for Disclosure, etc." will be handled only to the extent necessary to respond to the request for disclosure, etc.
◇ In the following cases, we may not be able to respond to "requests for disclosure, etc." In that case, we will inform you of that fact and the reason. In addition, please note that you will be responsible for the actual cost even if you do not disclose it.
- When the identity of the person or the agent cannot be confirmed
- If the prescribed application documents are incomplete
- When the subject of the request for disclosure etc. does not correspond to "retained personal data" (* described below)
- When there is a risk of harming the life, body, property or other rights and interests of the person or a third party
- Cases in which disclosure is likely to seriously impede the proper execution of the business of the Company;
- When it violates the law
* Retained personal data is personal information that constitutes a systematic collection of information, and the Company discloses, corrects, deletes, suspends the use of, and informs third parties of the content requested by the individual. You have the authority to respond to all requests to discontinue the provision of. However, if any of the following a to d applies, it does not correspond to retained personal data.
- If the existence or nonexistence of the personal information is clarified, there is a risk of harming the life, body or property of the person or a third party.
- Those that may promote or induce illegal or unjust acts by clarifying the existence or nonexistence of the personal information
- If the existence or nonexistence of the personal information is clarified, the security of the country may be impaired, the relationship of trust with other countries or international organizations may be impaired, or the negotiation with other countries or international organizations may be disadvantageous.
- If the existence or nonexistence of the personal information is clarified, it may hinder the prevention, suppression or investigation of crimes and other public safety and order maintenance.
Enacted April 1, 2022